TELSTRA has answered the calls of community leaders, announcing it will streamline compensation processes for business customers impacted by the outage.
A dedicated team has been set up to help reconfigure phones and internet services and there will also be a dedicated call centre for compensation, visitations to affected towns and online claim forms.
A meeting in Warrnambool on Friday brought ideas to the table from local government leaders from across the region, including the need for carefree reimbursement.
“This is a consequence of not having back-up plans in place for when things go wrong, which they inevitably do. Telstra has been caught short.” – Corangamite Shire mayor, Chris O’Connor.
However, no representative from the Southern Grampians Shire attended the meeting, despite a spokesperson confirming to The Spectator that the shire’s emergency management co-ordinator would be present.
The attending mayors were briefed on the situation and toured the Warrnambool telephone exchange with South West Coast MP Denis Napthine, Wannon MP Dan Tehan and Telstra country wide area manager, Bill Mundy.
They agreed that every step had been taken to restore the services as quickly as possible, but mitigation processes, payments and accurate information remained key concerns among the leaders.
While it is estimated the outage has cost the region 10s of millions of dollars already, Cr Michael Neoh said the true impact could never be properly quantified.
Full story in today’s Spectator