TELSTRA sent an executive to Hamilton to brief Mayor Albert Calvano on the outage, after he failed to represent his community at a recent meeting in Warrnambool.
Telstra area manager, Bill Mundy and chief operations officer, Brendan Riley, travelled to Hamilton yesterday, to speak with Cr Calvano and other councillors.
“We have organised this because it wasn’t convenient for Cr Calvano to attend the meeting in Warrnambool,” Mr Mundy said.
But many people, including Warrnambool Mayor Michael Neoh, believe nothing compares to witnessing the damage first hand.
“You don’t fully understand the degree of the damage and the vulnerability of the south-west until you go to the exchange,” Cr Neoh said.
A spokesperson for the Southern Grampians Shire confirmed on Monday that Cr Calvano attended an induction program in Hamilton at the time of the meeting.
“All other councillors attended and it was an introductory session to find out what being a councillor means,” he said.
“Our emergency management co-ordinator was in Warrnambool on the day attending other meetings.”
Meanwhile, there is confusion in many regional towns, including Harrow and Strathdownie, with landlines remaining unpredictable in these areas.
Services were restored last Friday, but residents were back offline the following day.
Harrow Bush Nursing Centre, a vital service providing care for many residents, still has no phone and is unsure when it will be restored.